Refund Policy

Thank you for choosing YRUZ Domains. We value your satisfaction and have established this Refund Policy to outline the terms and conditions for refunds and cancellations. Please read this policy carefully before making a purchase.

1. Domain Registration Refunds

Due to the nature of domain registration services, we have the following refund policies:

1.1 Cooling-Off Period

We offer a 48-hour cooling-off period from the time of purchase. If you are not satisfied with your domain registration, you may request a full refund within this period, provided that the domain has not been actively used (no website published, no email services configured).

1.2 After the Cooling-Off Period

After the 48-hour cooling-off period, domain registration fees are generally non-refundable. This is because domain names are unique digital assets that are reserved exclusively for you upon registration.

2. Hosting Service Refunds

For our Premium Hosting services, the following refund policies apply:

2.1 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee for our Premium Hosting services. If you are not satisfied with our hosting services, you may request a full refund within 14 days of your initial purchase.

2.2 Prorated Refunds

After the 14-day period, you may still cancel your hosting service at any time, and we will provide a prorated refund for the unused portion of your current billing cycle, minus any applicable fees.

3. Exceptions to Refund Policy

Refunds will not be issued in the following circumstances:

• If you violate our Terms of Service or Content Policy
• For any add-on services that have already been delivered or used (SSL certificates, email forwarding setup, etc.)
• If the service was purchased as part of a special promotion or discount that explicitly stated "no refunds"
• If your account has been suspended or terminated due to abusive behavior or fraudulent activity

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team at support@yruz.one
2. Include your account information and order details
3. Provide the reason for your refund request
4. Specify your preferred refund method

We will process your refund request within 5-7 business days. Refunds will be issued using the original payment method whenever possible.

5. Cancellation Policy

5.1 Cancellation of Domain Registration

You may cancel your domain registration at any time by contacting our support team. However, please note that cancellation does not automatically entitle you to a refund as per the terms outlined above.

5.2 Cancellation of Hosting Services

You may cancel your hosting service at any time through your account dashboard or by contacting our support team. Cancellation will stop future billing, and any applicable refunds will be processed according to section 2 of this policy.

6. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after any such changes constitutes your acceptance of the new Refund Policy.

7. Contact Information

If you have any questions about this Refund Policy, please contact us at:

Email: support@yruz.one